Refund policy

We hope you’re thrilled with your purchase! If you have any questions or feedback, please don’t hesitate to reach out to us at  hello@sonsehomeandfloral.com — we’re here to help.

Returns for full-price items are accepted within 14 days of receiving your order. Kindly note that all flowers, plants, gift cards, and sale items are final sale. Exchanges can be processed in-store or online, though return shipping costs will be the responsibility of the customer.

If your order arrives damaged, please notify us within 24 hours of pickup or delivery. You may bring the original item to our shop, or send us clear photos at  hello@sonsehomeandfloral.com so we can assist with a resolution.

You can always contact us for any further questions.